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Help with renewals

There's three steps to renewing your membership.

  1. Login - using the box to the left.
    If you've forgotten your username you can get a reminder here. If you've forgotten your password, get a reminder here.
  2. Go to the Membership Page for either Individual, Couple or Student OR Organizations.(there will be a link to these pages after you login)
  3. Fill in any missing info and click 'Confirm Contribution' to pay.

Frequently asked questions

How do I renew my membership?

You need to log into the site with your username and password and then go to Join as an Individual, Couple or Student OR Join as an Organization. On this page you will be invited to renew. Select the membership category you wish to renew as (eg Student, Couple) and check that your postal address details are correct. Click continue at the bottom. You will be taken to Paypal to pay. Make sure you click 'return to Merchant' at the end of the Paypal process.

I cannot remember my username

Click on the forgotten username link.

I cannot remember my password

Click on the forgotten password link.

I have tried to login but I get a 'No User Account' error

This suggests you are using the wrong details to login - or have not yet created a website account

The site tells me that I have an 'Incomplete Membership' / my account is not connected to a Valid membership

This suggests you either don't have a working WAPCEPC membership or you've used the wrong email when creating the Website Access Account. Check to see you created a Website Access Account with the correct email - and if so please contact us and we will try to help.

I have tried to login, but the site gives me a 'Login Denied' error

Have you received your activation email and clicked the link in it activate your account? You need to do this to activate your account.

I did not receive an Activation Email

Please wait up to 15 minutes, and check your junk mail folder. This is the most common cause. If you still cannot find it, please contact us.

I am stuck in a loop! When I try and register it tells me there is already an account, when I log in it tells me I have an Incomplete Membership.

This means that you have created your Website Access Account but your membership payment has not gone through or your membership has expired. Please contact us and we will resolve the problems with your account.

My username/password reminder failed 'because a User with the specified e-mail address could not be found'

Either you don't have a Website account, or you used a different email address to create it. Try searching your mail folder to see if you received an email from info [@] welcoming you to the website. If not contact us and we will find your correct account.

The page has gone blank with error message 'Invalid Token'

This very occasionally happens if you have entered text on a form, left the page a long while (eg. to get a cup of tea) and then clicked submit. If this does happen, just click back on your browser and submit the form again. Contact us if you are concerned whether your details were recorded or this doesn't work.

If your question is not answered or you are still having problems - please contact us for support - we're always happy to help.